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TomWolsky's avatar
TomWolsky
New Contributor
4 years ago

1Password isn't working correctly in Safari

1Password is unlocked. I am on a website and need to enter the password. The Safari extension is locked and I need to unlock it, which I don't understand as the application is unlocked. A...
betas
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

TomWolsky

When you attempt to click the 1Password icon a second time, after receiving this page, does it work as expected? If not, I'd like to ask you to grab a console log from Safari and send it via email. You can include it in a reply to the same ticket where we were previously troubleshooting:

  1. Open Safari.
  2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
  3. Click "Show Develop menu in menu bar"
  4. Choose "Develop > Web Extension Background Pages > 1Password for Safari"
  5. Press Command + A to select everything, and then right click, "Save as" to generate a file.

Le me know how it goes.