1Password Keyboard for the smartphone

Hi @homerj, thanks for writing in and sharing this experience. I'm sorry Autofill isn't working as expected for you and my apologies for the delay in reply.

When you next run into some inconsistent Autofill responses from Chrome, I'd like to ask you to restart the browser by removing the app from Recents (square button at the bottom of the screen or a short swipe up on home). Then re-open the app and try filling.

Let us know if you see any change in behavior and thanks again!

I am having the same issue. The autofill option in Android is extremely inconsistent. It seems that 1password is constantly being stopped in the background. I have to go open 1 password and then return to Chrome or the app I am trying to login to before getting it to work most times. Some times that method doesn't work either and I have to resort to copy/paste. I have battery optimization turned off and 1password set to unrestricted in the battery settings.

Phone: Pixel 6a
Android Version: 13
1Password Version: 8.10.8

Thanks for those additional details krischik. I can certainly understand the benefit of a quick filling option like the 1Password keyboard when Autofill isn't available. Thanks again for your input on this.

If you'd like us to take a look at any apps or websites where you've noticed inconsistent behavior, feel free to share them here. For websites, please include the browser as well. In the mean time, let us know if there's anything else we can help with!

When you tap a sign in field while Samsung Keyboard is in use do you see any prompt from 1Password?

Yes, sometimes I see a 1Password option in the suggestions. But it seem to be unreliable.

switching to Opera Touch might be a good option for you.

I'll give it a try. Strange that one works and the other doesn't

Thanks for your input krischik! I've gone ahead and shared it with the team.

You should see in-line suggestions from 1Password with the Samsung's on-screen keyboard. When you tap a sign in field while Samsung Keyboard is in use do you see any prompt from 1Password?

While Opera is not a supported browser, Opera Touch is. If you enjoy Opera, switching to Opera Touch might be a good option for you.

Could you let us know which banking app you're using? I'd be happy to take a look and report any issues.

Thanks again!

1Password autofill doesn't work with the Samsung Keyboards. Or Opera. It does work for my Bank App but only after lost of menu clicking. A fallback is needed.

Hi AndyBushman, thanks for letting us know this has been an issue for you.

I'd like to ask you to reach out to us directly via email at support@1password.com so we can help investigate further. Please include a brief description of the issue with your message.

After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. Thanks again!

I have upgraded to Android 13 and find the 1password bar rarely shows. If I switch keyboard between Samsung and SwiftKey then back to Samsung the 1password bar then appears, but I have to keep doing this.

Hi @underhat, +1 added for the keyboard.

I suspect loading the Autofill data is exceeding the 5 second limit set by the system causing it not to appear. If that's the case, reloading the app or webpage in a number of ways (including opening you keyboard settings) might give 1Password the second chance it needs to load the relevant data.

The team here is working on some changes to help improve this behavior. Do you see similar results if you slowly tap between the username and password field, minimize then re-open Chrome or refresh the page?

I second the need for a way to have 1 password work in apps consistently.

I am also interested in this to work around flaky behavior with Samsung Keyboard in Chrome. Having a way to force 1password to pop up and fill would be helpful. Specifics of the motivating problem (which I already emailed to support):

I am using 1Password 8.9.3 on Samsung A52 5G (Android 12, One UI 4.1) with Samsung Keyboard 5.4.80.1.

When I put the focus in a username/password entry in Chrome for Android the 1password overlay bar does not appear. The workaround is to press the settings icon on the Samsung keyboard bar to open the settings menu, then the back button to close the menu; after that, the 1password bar overlays the Samsung keyboard bar. This is reproducible 100%. I can supply additional information including screenshots.