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buckZor's avatar
buckZor
New Contributor
2 years ago

1Password Mac, unlock with Apple Watch inconsistent

System: Macbook Pro 14-inch, 2023 (Apple M2 Max) MacOS: Ventura 13.3.1 (a) 1Password v8.10.7 latest beta build My Apple Watch (series 7) consistently unlocks my macbook, but pretty consistentl...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello buckZor! 👋

I'm sorry that Apple Watch unlock is sometimes not working to unlock 1Password on your Mac. The behaviour that you described sounds similar to an issue that our developers have identified with macOS and reported to Apple. The next time that you're unable to unlock 1Password using your Apple Watch can you try the following troubleshooting test so that we can narrow down the problem:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

I look forward to hearing from you. 🙂

-Dave

ref: dev/core/core#18393