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MVRLon's avatar
MVRLon
New Contributor
2 years ago

1Password not unlocking in Safari

When I click on the 1P icon in the username field, I get the faceid unlock confirmation but the icon continues to show the lock symbol and if I touch it again to it does the faceid unlock again. It d...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

kop48

I'm sorry that Face ID isn't working properly with 1Password on your device. Can you try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

If that doesn't work then can you tell me if you're running into any issues with Face ID when unlock the device itself, or any other apps?

-Dave