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ItalyPaleAle's avatar
ItalyPaleAle
New Contributor
8 months ago

1Password not usable on Microsoft DevBox

I tried using 1Password for Windows on a Microsoft DevBox, but it is not really usable. Windows appear but nothing is inside them: they are just white-ish boxes. 1Password Version: Not Provide...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello ItalyPaleAle! 👋

I'm sorry that you're running into issues with 1Password on the Microsoft Dev Box platform. Are you having any issues with other apps? Or is it just 1Password?

As a first step, could you try the following turning off hardware acceleration for 1Password:

  1. Make sure 1Password 8 is completely closed by Right-clicking the icon in your system tray > Quit.
  2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings
  3. Open the settings.json file in a text editor like Notepad, and look for "app.useHardwareAcceleration": true,.
  4. If it is present, change it to "app.useHardwareAcceleration": false,. If it's not present, add "app.useHardwareAcceleration": false to the bottom of the settings list, and save the file.

Note: Be sure to also add a comma at the end of the preceding setting, for example:


{
"app.double":false,
"app.useHardwareAcceleration": false
}

Then try to open 1Password again. If you still see the same issue then let me know.

-Dave