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kvozel's avatar
kvozel
New Contributor
2 years ago

1Password not using TouchID when using an iPadOS App?

1Password for iPadOS 8.10.18 81018040 iPadOS 17.0.3 1Password works fine and requests TouchID for access through Safari. When I try access through an App to login it requires full 1Password pass...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello kvozel! 👋

I'm sorry that Touch ID isn't working to unlock 1Password when filling into another app. Before you can use Touch ID to unlock 1Password for filling and saving in another app, you have to use your account password to unlock the main 1Password app itself.

  1. From the home screen of your iPad open the 1Password app.
  2. Use your account password to unlock the app.
  3. Tap your account or collection at the top of the sidebar and tap Lock.
  4. Make sure that you can unlock the main 1Password app using Touch ID.

Then try to fill or save a login inside of another app: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

If Touch ID still isn't working then please let me know. 🙂

-Dave