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Forum Discussion
1Password on MacOS Sonoma nightly Beta and Edge & Safari extensions, stops asking for touchID
The Safari extension has stopped asking for touch id when clicking on the 1Password in either Safari tap or the auto-fill button, so you have to manually enter the password. It does sometimes work (but only after a reboot, or randomly if you restart both 1Password and Safari - but not always).
It looks like it loses connection with the 1Password app as if you unlock the app from the menubar, the browser extension still thinks its unlocked.
Also, when clicking on the 1Password browser button, it sometimes will pop up the login screen with a spinner that sometimes sits there for up to 30 seconds before something times out and it prompts for the password.
Is this a known issue or something I can fix?
1Password Version: 1Password for Mac 8.10.10 (81010013)
Extension Version: 1Password in the browser 2.13.0 21300009, on STABL
OS Version: 14.0 Beta (23A5301g)
Browser: Safari
steph_giles1Password Team
Hey @AndyQ,
You're right it sounds like 1Password in your browser is having a hard time connecting with your 1Password app. I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what may be happening:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
