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webdad's avatar
webdad
New Contributor
2 months ago

1Password on New phone won't scan QR code from 1Password on old phone

Got a new phone, and have 1Password copied over,  but when I  try to log in using the QR code generated in 1Pass on the old phone, the new phone doesn't recognize it or react in any way.  Just shows ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
30 days ago

Hello webdad! 👋

I'm sorry that you weren't able to scan the QR code from your old phone using 1Password on your new phone. So that I can better understand the situation can you tell me the following: 

  1. What version of 1Password are you using on both phones: Find the version numbers for 1Password and your operating system
  2. Are both phones Android devices? 


I'm glad that you were able to workaround the issue using your laptop. 

-Dave

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on New phone won't scan QR code from 1Password on old phone","id":"message:154134","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:19716"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154134"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154134"},"body@stripHtml({\"truncateLength\":200})":" Got a new phone, and have 1Password copied over,  but when I  try to log in using the QR code generated in 1Pass on the old phone, the new phone doesn't recognize it or react in any way.  Just shows ...","body@stringLength":"283","rawBody":"

Got a new phone, and have 1Password copied over,  but when I  try to log in using the QR code generated in 1Pass on the old phone, the new phone doesn't recognize it or react in any way.  Just shows the image in the bounding box and sits there.

Any ideas?

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Got a new phone, and have 1Password copied over,  but when I  try to log in using the QR code generated in 1Pass on the old phone, the new phone doesn't recognize it or react in any way.  Just shows the image in the bounding box and sits there.

Any ideas?

"},"Conversation:conversation:154134":{"__typename":"Conversation","id":"conversation:154134","solved":false,"topic":{"__ref":"ForumTopicMessage:message:154134"},"lastPostingActivityTime":"2025-04-07T13:58:05.058-07:00","lastPostTime":"2025-04-07T13:58:05.058-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:154134":{"__typename":"ModerationData","id":"moderation_data:154134","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:154134_1":{"__typename":"Revision","id":"revision:154134_1","lastEditTime":"2025-04-04T15:51:58.705-07:00"},"ForumReplyMessage:message:154230":{"__typename":"ForumReplyMessage","id":"message:154230","conversation":{"__ref":"Conversation:conversation:154134"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":154230,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password on New phone won't scan QR code from 1Password on old phone","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154230"},"parent":{"__ref":"ForumTopicMessage:message:154134"},"body":"

Hello webdad! 👋

\n

I'm sorry that you weren't able to scan the QR code from your old phone using 1Password on your new phone. So that I can better understand the situation can you tell me the following: 

\n
    \n
  1. What version of 1Password are you using on both phones: Find the version numbers for 1Password and your operating system
    2. \n
  2. Are both phones Android devices? 
    3. \n
\n


I'm glad that you were able to workaround the issue using your laptop. 

\n

-Dave

","body@stringLength":"827","rawBody":"

Hello ! 👋

\n

I'm sorry that you weren't able to scan the QR code from your old phone using 1Password on your new phone. So that I can better understand the situation can you tell me the following: 

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    \n
  1. What version of 1Password are you using on both phones: Find the version numbers for 1Password and your operating system
    2. \n
  2. Are both phones Android devices? 
    3. \n
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I'm glad that you were able to workaround the issue using your laptop. 

\n

-Dave

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