1Password "QR detection failed" for Okta when QR code is visible on the screen

GregTa

Some Okta codes are not scannable by 1Password. Some require the use of their app and during the process the scanned code in their app is combined with a secret from within the app. This likely a huge over simplification. The URL is incorrect message would lead me to believe this is one of the codes that requires the Okta verify app. If you inspect the saved TOTP entry you'll likely see a portion of it is missing this is often a good indicator. If it's Okta verify you're trying to use it cannot be used with 1Password.

Generally speaking provided it is one that can be scanned these are the steps I suggest.

If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and "+" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.

• To return to the standard view size in the browser, press the Command key (Control on Windows) and 0.

Potential other options:

1. You can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.

2. Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then click scan code.

   1. Lastly, ensure that you've restarted 1Password after granting any needed permissions. If not, you may be unable to scan.

• Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit. Wait a few seconds and then open 1Password from the Dock or the Applications folder.