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GregTa's avatar
GregTa
New Contributor
11 months ago

1Password "QR detection failed" for Okta when QR code is visible on the screen

I can get my Okta setup to display a QR code, but when I tell 1Password to look for it I get the message "QR detection failed" even though the QR code is clearly visible on the screen and all my secu...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

GregTa

Thanks for the screenshot, that helps. Some of the portions of the web page that you're on are cut off in the screenshot but I think you're on the page where you're trying to add a new Okta Verify device, not a TOTP authenticator.

If you go back to your main user settings page for Okta (the URL should end with ...enduser/settings) do you see an option for Google Authenticator? It should look like this:

If you see that option then choose the Google Authenticator option (which is what Okta seems to have decided to name their TOTP option) and follow the steps until you see a QR code. Scan that QR code using 1Password.

Let me know if that works.

-Dave