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Milzit's avatar
Milzit
New Contributor
4 months ago

1Password quit unexpectedly

1password has started to crash with the error message "1Password quit unexpectedly" on every startup. Windows 11 2261.4317.
Should I try to uninstall and reinstall or is there any know fix for this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

windows
  • aran's avatar
    aran
    New Contributor
    4 hours ago

    I have the same problem. Started several weeks ago.

    1Password version 8.10.62 on Windows version 10.0.26100 Build 26100. Browser is Firefox 135.0.1, 1Password extension version 8.10.60.27.

    I'm sending a diagnostics report as suggested below.

     

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello Milzit! 👋

    I'm sorry that 1Password is crashing when you start Windows. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave