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Forum Discussion
lll8lll8lll8lll
8 months agoNew Contributor
1Password quits unexpectedly (Windows 10)
1Password always quits unexpectedly on startup. I have reinstalled 1Password once now, and the issue persists.
Version: 1Password for Windows 8.10.35 (81035003)
Edition: Windows 10 Pro
Ver...
lll8lll8lll8lll
8 months agoNew Contributor
Hi, David—Grey M. with 1Password Support suggested I manually clear out the crash reports folder, and that suggestion resolved the issue.
“Hi Michael,
My name's Grey and I work for the 1Password Support team. I'm sorry you've been having trouble with 1Password for Windows failing to send a crash report. I'll be happy to help you with this.
Could you try manually clearing out 1Password's crash report folder to see if that helps? Here's what to do:
1. Right-click the 1Password icon in the system tray near the clock (if it's there) and click Quit.
2. Click the Start menu and paste the following, exactly as shown, into the Search box, then press ⮐ Enter:
%LOCALAPPDATA%\1Password\crashes
3. In the window that appears, drag the crash reports to the Recycle Bin.
4. Wait a few moments, then open 1Password again.
This time, you shouldn't see any message about crash reports. Give that a try and let me know how you get on. I'll be here if you need further help.
Kind regards,
Grey M.
Customer Experience @ 1Password”
The “1Password quit unexpectedly” window no longer appears after logging on when Windows starts up.
Thank you, David, for your help. And thank you, Grey M., for your help.