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Forum Discussion
1Password Safari Extension Fingerprint Unlock Not Working!
Who can help me troubleshoot this issue? I tried all the recommendations on a few other threads and nothing is working. It just started not working a few weeks ago and in general 1Password browser ex...
1P_Dave
Moderator
ModeratorThank you for the reply. Are there any particular websites where you're not seeing login suggestions appear like they should? Or does it happen on all websites? Let me know and I can investigate further.
Lastly, re slowness... when I click on browser extension (due to issues filling in passwords) it frequently sits with a blank box, like it's thinking and won't let me log in or pull password info manually at all. Hmm...
That definitely doesn't sound right. The next time that this happens, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/148531/1password-safari-extension-fingerprint-unlock-not-working - Your forum username:
azzurrikicks
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
