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Forum Discussion

Joelc's avatar
Joelc
Contributor
2 years ago

1Password Safari Extension Fingerprint Unlock Not Working!

I am running the following:
- macOS 13.5
- 1Password for Mac 8.10.12
- 1Password Safari Extension 2.13.0

Although the Fingerprint ID is working to unlock teh macOS application, the Fingerprint ID is not working to unlock the 1Password Safari extension; specifically, and more to the point, when I click on teh 1Password Safari extension the request for a fingerprint does not appear (i.e., the only method of unlocking the 1Password Safari extension is via the !Passowrd).

Please help me fix this.

Thank you!

_1Password Version: 8.10.12
_Extension Version: 2.13.0
_OS Version: macOS 13.5
_Browser: Safari

browser extension
  • Joelc's avatar
    Joelc
    Contributor
    2 years ago

    wrox , appreciate you beating me to it, been one hell of a work week. I look forward to the fix / response and hope that it works for me too!

    steph_giles , please let me know whether you want me to send the files as well. Thank you!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thanks wrox, I have located your support ticket and a member of the team will be in touch soon.

    ref: TXB-53466-162

  • wrox's avatar
    wrox
    New Contributor
    2 years ago

    Hi steph_giles

    Sent in the files requested. The Support ID sent to me is [#TXB-53466-162].

    Thanks!
    Kevin

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey Joelc, wrox,

    It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Can you send over the following reports so we can take a closer look at what may be going wrong:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Joelc's avatar
    Joelc
    Contributor
    2 years ago

    @1passwordsupport and 1P_Tommy , I did a little earlier today and discovered that the problem is related to the version of 1Password that is installed; specifically:

    1. 1Password Production --> Safari Extension fingerprint unlock IS presented and works

    2. 1Password Beta or Nightly --> Safari Extension fingerprint unlock IS NOT presented

    Is there any way to get this working for the Beta / Nightly Build or am I stuck on Production builds to the extent that I want the fingerprint unlock capability?

    Thanks and look forward to a response and, hopefully, a solution!

  • Joelc's avatar
    Joelc
    Contributor
    2 years ago

    wrox: Good to know that I am not the only one experiencing this problem.

    @1passwordsupport : Please provide a response / solution.

  • wrox's avatar
    wrox
    New Contributor
    2 years ago

    Same issue here. I assumed it was because I installed the macOS 14 (Sonoma) beta, but given Joelc's setup, that may not be the case.

    Clicking on either the in-field icon or the icon in Safari's toolbar to bring up the widget does not ask (or offer) the ability to use fingerprint. However, opening the main app (or using the icon in the menu bar) does show the fingerprint, and once unlocked there, the widget is also unlocked.

    1Password for Mac 8.10.10 (81010014)
    macOS Sonoma 14.0 (beta 2)
    Browser: Safari