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MGOBLUE's avatar
MGOBLUE
New Contributor
3 years ago

1Password Safari Extension Opening with Apple Keyboard using TouchID

We recently got an apple keyboard with the TouchID feature. The main app (1Password7) opens fine using Touch ID, but the Safari extension does not unlock when the main app unlocks. I noticed Chrome, however, does unlock. Is there a way to get Safari to unlock when the main app unlocks?
Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello MGOBLUE! 👋

    I'm sorry that you're having trouble unlocking 1Password in Safari using Touch ID. Are you using the new standalone 1Password for Safari extension or the built-in extension that comes with 1Password 7? You can check by doing the following:

    1. Open Safari.
    2. Click on Safari next to the  in the menu bar.
    3. Click on Preferences.
    4. Click on Extensions.
    5. Is "1Password" or "1Password for Safari" enabled?

    If you see "1Password for Safari" then this version only integrates with 1Password 8. You can download, and update to, 1Password 8 directly through our website:

    If "1Password" is checked instead then please let me know. I look forward to hearing from you. 😊