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Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password shut down after password at Android 9

Since upgrading to version 8 (7 we have delete) 1Password has stopped working on my Samsung Galaxy S8, Android 9. I can start the app by password and than it's directly gone. The app shut down....
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Thank you very much for sharing these details @SomebodySomewhere. I can definitely understand your frustration here and I'm sorry for the trouble.

I'd like to ask you to email us directly so the Android team can help find the stack trace that should include some clues about the crash. The Windows and Extensions teams will be able to help with the issues on your laptop as well.

Please reach out to us directly via email at support+forum@1password.com with a brief description of the issue or a link to this forum thread. After emailing in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post your support ID here, and I'll be able to make sure your message has made it to the right place. Also, please feel free to write in the language you're most comfortable with. We're happy to provide translated replies. Thanks again.