Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password shut down after password at Android 9

Since upgrading to version 8 (7 we have delete)
1Password has stopped working on my Samsung Galaxy S8, Android 9.
I can start the app by password and than it's directly gone.
The app shut down.
I tried emty the cache, re-start, uninstalling and re-installing.
Clean up the phone serverall times
Throw away version 7.
At Windows it works, at Android not.

Please help.

1Password Version: 8.9.2
Extension Version: Not Provided
OS Version: Android 9
Browser:_ Chrome
Referrer: forum-search:vs 8

android
  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for confirming @stephenroughley. You are very welcome!

  • Former Member's avatar
    Former Member
    3 years ago

    Yay! Can confirm, I can use the app again 🤓 Thank you!!

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @SomebodySomewhere, @Genericusername1111, @pem & @stephenroughley

    This issue has been resolved in the current version of 1Passsword 8 for Android, version 8.9.3. You can install or update to the current version by opening the Google Play app and searching for "1Password" or by tapping the link below on your Android device. From the 1Password page, you can tap Install or Update.

    If the update is not currently available on your device, check back soon as the rollout continues.

    I hope this helps.

  • Former Member's avatar
    Former Member
    3 years ago

    Same here. Android 9. Unable to get beyond the fingerprint/password login. FYI when I reset the app and clear the data it works until I try to navigate categories or vaults then it becomes unusable until I wipe it and setup all over again.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @SomebodySomewhere, @Genericusername1111, @pem, I'm sorry to hear 1Password is crashing on your device!

    I suspect this crash is related to a bug we've identified with version 80902003 specifically on Android 9 devices. The development team has marked this as a high priority issue and is already testing a fix internally. This should be available in upcoming beta and production releases.

    If a different version of 1Password or Android is installed on your device, let us know which along with any additional details about the crash.

  • Former Member's avatar
    Former Member
    3 years ago

    Exactly the same for me on Galaxy S8. Furthermore, the 1password prompt does not appear with Chrome or Brave (it appears with Firefox or DuckDuckGo, but the app crashes after identification)

  • Former Member's avatar
    Former Member
    3 years ago

    I am having the same issue. I created a new 'login' on the 1password 8 app, which seemed to work fine after I pushed save. Then when I clicked on categories to view it, the app crashed. Every time I try to log on, as soon as I'm passed the fingerprint screen, the app crashes. I uninstalled/reinstalled the app and was able to start using the app normally again, however, once again, when I clicked on the 'all items' button to view my logins, the app crashed and now continues to crash whenever I try to open it. Definitely a bug that needs to be addressed.

    Using Samsung Galaxy S8