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ErikO's avatar
ErikO
New Contributor
1 month ago

1Password still frozen days after activating Apple subscription

I've tried everything to unfreeze my 1Password. What gives?

1password.com
ios

3 Replies

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  • ErikO's avatar
    ErikO
    New Contributor
    25 days ago

    Hi Dave,
    I emailed support and got their automatic reply. My ticket ID is KCG-16421-894.
    It's been several days and I haven't heard anything more. Is there some way to speed up this process? I paid for one year, but I've already lost over half a month stuck in frozen status.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      24 days ago

      ErikO​ 

      I'm sorry for the delay. We've recently experienced a higher-than-usual volume of inquiries, which has affected our response times and we're working to get back to everyone as soon as possible. I've flagged your ticket internally and one of my colleagues will reach out to you soon. Please continue the conversation there once you receive that reply. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    30 days ago

    Hello ErikO​! 👋

    I recommend sending an email to support@1Password.com  so that our billing team can help you get this resolved. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave