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Thorz's avatar
Thorz
Occasional Contributor
2 years ago

1Password v8.10.4 inconsistent with unlocking using Apple Watch

Hello I have been using Apple Watch to unlock the 1P app since I installed it some months ago. I am finding it very inconsistent. At times it works as expected and I get prompted to double click m...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Thorz

Thank you for the reply. Just to confirm: are you being asked for your account password more often than every 2 weeks? The time frame isn't quite clear in your original description of the issue.

I have noticed that this happens especially after my Macbook Pro has been asleep for some time.

This sounds similar to an issue with macOS that our developers are working with Apple to resolve. The next time that you're unable to unlock 1Password using your Apple Watch after waking your Macbook from sleep can you please try the following test:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave

ref: dev/core/core#18393