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Forum Discussion
1Password window take the focus and block the unlock via TouchID on latest MacOS
It's really annoying as I'm opening the 1Password from the dock and it opens behind of TouchID popup and take the focus. I had to grab mouse and click on the TouchID window. :(
Any idea how I can f...
1P_Dave
Moderator
ModeratorHello Smith166! 👋
I'm sorry that Touch ID isn't working correctly when unlocking 1Password on your Mac. As a first step, can you update macOS to version 14.4: Update macOS on Mac - Apple Support (CA)
Sometimes just updating macOS and restarting your Mac can help clear out odd issues like this.
If that doesn't work then I'd like to see the video that you mentioned so that I can better understand the situation. Please send an email to support+forum@1Password.com with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link to use to send me the video.
-Dave
