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Forum Discussion
1Password's sidebar disappears when creating items
After the latest update to the 1Password 8.10.26 on macOS 14.3.1, the app started behaving very strange:
When you edit any record and you click on "Create a New Password" or "+ add more" or "+ add another field" it does nothing and it clears up the very left column with the vaults.
It behave the same way on different computers. App restarting or locking and unlocking doesn't help.
1Password Version: 8.10.26
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided
- 1P_Dave
Moderator
Hello everyone,
Our developers have released an update to 1Password that includes a fix for an issue where using certain tags could result in visual issues or cause the app to become unresponsive. Please update to 1Password for Mac version 8.10.28:
Thank you all for your patience while our developers worked to resolve the issue. If you've previously turned tags off in your sidebar as a workaround, you can turn them back on after updating:
- Open and unlock 1Password for Mac.
- Click on 1Password next to the in the menu bar.
- Click Settings.
- Click Appearance.
- Check "Tags" under the
Always show in Sidebarsection.
Let me know if you run into any issues.
-Dave
- 1P_Dave
I'm sorry that you're also seeing the issue, can you try the following:
- Open and unlock 1Password for Mac.
- Click on 1Password next to the in the menu bar.
- Click Settings.
- Click Appearance.
- Uncheck "Tags" under the
Always show in Sidebarsection.
Once this is unchecked, do you still see the issue? I look forward to hearing from you.
-Dave
Same issue here; tags or no. I cannot create or edit any passwords on the desktop app. Only the web interface seems to work.
- 1P_Dave
I'm happy that the workaround helps for now, I'm sorry for the inconvenience. The issue is open with our development team but I don't have an ETA on when a fix will be available in a future beta or stable update.
Keep an eye on our release notes to know when the fix will be released: 1Password Releases
-Dave
Thank you for the workaround, but we would like to have this issue fixed. Could you please make sure this is included in the next Beta release to review?
GreyM1P1Password Team
You're welcome! It may be more about the number of items with tags, rather than the number of tags themselves – more tags will usually mean more tagged items, after all – so that's useful to know. Thanks!
Just chiming in to say thanks that this workaround worked, and that I only have 3 tags, with one tag applied to 85 items. Like the commenters above, I'm a long-time user with about 1100 items dating back to 2008. (Should I change that Orkut password?)
- GreyM1P
TheMacMommy – Good to hear that helped for now!
To be clear (for everyone else too), it's not like anyone affected by this issue has "too many" tags or anything like that – have as many as you like! – but more so that a larger number of tags seems to trigger this underlying behaviour.
I am having the same issue and I had just under 70 tags. It did make me realize I need to clean those up. I've been using 1Password for about a decade, so it's built up some dust bunnies. The workaround saved my sanity, thank you. Looking forward to the update.
