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sparafuoco's avatar
sparafuoco
New Contributor
23 days ago
Solved

1PUX Export Failed: Check your internet connection and try again.

Hi,

I'm trying to export in 1PUX format from all my Macs, but I always get the error:

Export Failed: Check your internet connection and try again.

And, yes, I did what you suggested:

  1. Click the  Apple menu > System Settings...
  2. Choose the Privacy & Security tab > Full Disk Access.
  3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears, and click Open.
  4. Right-click on the 1Password icon in the menu bar at the top of your screen and click Quit. 

Then, I re-opened 1Password from your Applications folder and tried to export my items again, to no avail.

 

 

macos
  • 1P_Dave's avatar
    1P_Dave
    22 days ago

    Hello sparafuoco​! 👋

    I'm sorry that you're running into issues when exporting your items. Earlier today our developers addressed an issue where users were unable to retrieve documents across multiple platforms and I believe that it may have caused your export to fail. Can you try to export your items again? 

    If that doesn't work then let me know.

    -Dave

7 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    22 days ago

    Hello sparafuoco​! 👋

    I'm sorry that you're running into issues when exporting your items. Earlier today our developers addressed an issue where users were unable to retrieve documents across multiple platforms and I believe that it may have caused your export to fail. Can you try to export your items again? 

    If that doesn't work then let me know.

    -Dave

  • sparafuoco's avatar
    sparafuoco
    New Contributor
    23 days ago

    There is also another clearly connected issue. When I try to preview a PDF or JPG from the Documents category, the preview will not be shown with the error:

    Offline. Changes won't appear on your other devices until 1Password reconnects.

  • sparafuoco's avatar
    sparafuoco
    New Contributor
    23 days ago

    So, I created a 1Password diagnostics report from my Mac.

    I have attached the diagnostics to an email message addressed to support@1password.com

    With my email I have included:

    - A link to this thread: https://www.1password.community/discussions/1password/1pux-export-failed-check-your-internet-connection-and-try-again-/168429

    - My forum username: sparafuoco

    I have received a reply with a Support ID number. 

    The number is: 529478

     

     

    • sparafuoco's avatar
      sparafuoco
      New Contributor
      23 days ago

      It seems to be a widespread issue...
      Please, solve it for me.

      cheers
      --e.