1PW icon not working

I'm really glad to hear it :chuffed: :+1:

@ag_yaron
Your instructions worked perfectly. Now I can use Firefox again. Thank you very much

Hey DoNotStaple ,

If you'd like to keep at it with Firefox, please try this:

1. Open Firefox.
2. Type about:addons into Firefox's address bar and hit Enter. It will take you to Firefox's installed extensions page.
3. Check and see if 1Password is listed there and is turned on/enabled. Make sure it is also set to be enabled in private browsing.

In case 1Password is not listed on that page at all, it means it is not installed in your browser. You can try downloading it from a different browser like so:

1. Open a different browser (e.g. Safari).
2. Download the Firefox extension in it: https://addons.mozilla.org/firefox/downloads/file/3864061/1password-2.1.4-fx.xpi
3. Grab the downloaded file, drag it with your mouse and drop it into Firefox's window (anywhere in the view of websites content, just not on the toolbar). That should install the extension in Firefox.

@ag_ana
I have started using Safari browser because the 1PW is already in the toolbar. It is working fine and I will use Safari instead of Firefox. Thanks for all your help.

@jack.platten,

I have already done that. When I try to customize the toolbar, there is no 1PW icon there to move to the tool bar

Hi DoNotStaple:

It seems like the 1Password icon may have just not been added to your toolbar. To add it to your toolbar:

1. Click the Firefox menu in the toolbar.
2. Click “More tools”.
3. Click “Customize toolbar”.
4. Drag 1Password to the toolbar.
5. Click Done.

Let us know how that goes!

Jack

@ ag_ana

Here is the screenshot of the menu bar and the toolbar. As you can see there is no 1PW icon in the toolbar

DoNotStaple:

I have the 1PW extension in the Firefox menu, but NO 1PW icon in the Firefox toolbar.

Can you please post a screenshot of this?

@ag_ana

Still no luck. I have the 1PW extension in the Firefox menu, but NO 1PW icon in the Firefox toolbar. I just don't know what I'm doing wrong. Anymore ideas for me?

DoNotStaple:

Perfect, we can then try to install the extension now. What happens when you try to install it from this link? https://support.1password.com/getting-started-browser/