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Former Member's avatar
Former Member
2 years ago

1pw8 Crash upon choosing "device" as unlocking option

As soon as I tap on "device" under account->settings->security, my 1Password8 app just closes. Is anyone else familiar with this problem? Phone: Huawei P30 ELE-L29 , EMUI 12 / Android 10 1P...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Motorsheep, thanks for writing and letting us know about this crash.

After the crash occurs, do you see a prompt from the system to send feedback? If so, I'd like to ask you to send in a crash report and share the stack trace with us:
1. When the menu appears, tap Send Feedback.
2. Tap Preview.
3. Scroll down and tap Stack Trace.
4. Take a screenshot of the stack trace.
5. Tap Back, then Back again.
6. Tap Send.

You can include the screenshot of the stack trace in an email to support+forum@1password.com. You should receive an automated reply from our autoresponder with a Support ID number. Please post that number here. 

If you don't see a prompt after a crash, I'd like to ask you to create a diagnostics report from your Android device instead:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our autoresponder with a Support ID number. Please post that number here. Thanks again!