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Anonymous's avatar
Anonymous
3 years ago

1pw8 on ipad 15.7 (login with masterkey several times)

Hi, I use 1pw8 with touchid and since I had had to reenter my masterkey (required after 2 weeks) I have slome issues. Several times I had to reenter the masterkey again and again in order to ke...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@F_9083x

Is this happening when autofilling through Safari or another app, or is this happening when you try to unlock the main 1Password app from your home screen?

On the iPhone the following conditions must be true to use Touch ID:

  • You have already opened and unlocked the main 1Password app using your account password
  • Touch ID is enabled and active on the device
  • You have NOT failed Touch ID authentication
  • You have NOT updated the device
  • The OS has NOT disabled it for some reason

If it doesn't sound like one of those conditions was triggered then can you make sure that you're using the latest versions of both 1Password 8 and iOS:

-Dave