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kappabear's avatar
kappabear
Occasional Contributor
3 years ago

2FA QR scanning is not working

Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the "Scan QR code from clipboard or scr...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

kappabear

Is it possible to share the sites? We can check for known issue on our side. I have had a couple of sites recently that were not compatible. Do the sites provide you with an alphanumerical code you can paste into 1Password instead of scanning the QR code?

Make sure you also granted 1Password permission to record the screen. Without that it would not be able to scan for you. Also make sure you have restarted 1Password. This would need to be done to make sure it's granted the permissions you just allowed.

System Preferences > Security and Privacy > Privacy > screen recording.