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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Accessing MFA codes on mobile

I used the Chrome extension on my Mac to scan a QR quote to turn on MFA for a website. I didn't realize that feature even existed - it worked wonderfully. However, when trying to access that site on ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @jonathangunnell! 👋

I'm sorry that you're not seeing your one-time password in 1Password on your iPhone. Can you try these steps:

  1. Open and unlock the main 1Password app from your iPhone's home screen.
  2. Tap Items.
  3. Tap All Items.
  4. Tap the item that the one-time password was saved for.

Do you see the one-time password here? If you don't then, on your Mac, can you check 1Password.com to see if the one-time password is there, this will tell us if the one-time password is saved properly to your account:

  1. On your Mac, log in to your 1Password account on 1Password.com (in the browser, not the app).
  2. Click All Vaults.
  3. Click on the item that the one-time password was saved for.

Let me know if the one-time password is here. I look forward to hearing from you.

-Dave