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Siniom's avatar
Siniom
New Contributor
5 days ago

Adding extension to new browser, leads to login loop... (Zen/Firefox Browser)

Hello! I'm getting frustrated trying to add the 1Password plugin to my new browser. Steps to recreate  Add the plugin to browser (Firefox / Zen Browser)  Pin it to my browse...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 days ago

Hello Siniom! 👋

I'm sorry that you're having trouble adding your 1Password account to 1Password in Zen Browser. While Zen isn't a supported browser, I'll help as far as possible to get things working for you.

After signing into 1Password.eu you should see a pop-up prompt like the following: 

Clicking Add account will add the account to the browser extension. It sounds like something is going wrong on your end since you're not seeing the prompt appear. Is it possible that you clicked "Don't ask again" at some point? If you did then try clearing your browser's cookies/history/cache to reset that preference and then sign into your 1Password.eu account again. 

If you still don't see the prompt then can you install Firefox (which is a supported browser and what Zen browser is based on) and see if you can reproduce the issue there? 

-Dave