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Forum Discussion

sourcecube's avatar
sourcecube
New Contributor
3 years ago

After adding a new item the 1P8 window became blank

I had used the Safari extension to trigger adding a new item to 1Password which opened the 1Password desktop application and I successfully created my new login item, however once I saved it I got th...
betas
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

sourcecube

Are you using a Virtual Machine in this instance?

I'd also like to ask you to create a diagnostics report that will give us more insight into your setup and a chance to review any logs.

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your reply.

The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

Send that to us using support+forum@1password.com