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Forum Discussion

marcduf's avatar
marcduf
New Contributor
8 months ago

App asking for password repeatedly

Hello, I use the app on MacOS. I have a business plan and a personal plan, and my personal plan is used for unlocking 1Password. In the last few months, I noticed that the app is not respecting my...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello marcduf! 👋

I'm sorry that you're prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

  1. Do both your business and personal 1Password accounts use the same account password or different account passwords: How to use multiple accounts
  2. Are you prompted for your account password when you unlock 1Password in the browser, the desktop app, or both?
  3. Are you still able to unlock the desktop app using Touch ID? Or does it not work at all?

I look forward to hearing from you.

-Dave