Forum Discussion

flappyflog11's avatar
flappyflog11
New Contributor
23 days ago

App freezes after fingerprint on S26 Ultra (One UI 8.5)

System Information:

  • Device: Samsung Galaxy S26 Ultra
  • OS: One UI 8.5 (Android 16) security patch 2026-02-05
  • 1Password Version: 8.12.6 & 8.12.8

Description:

The 1Password app freezes/hangs immediately after a successful biometric (fingerprint) or device passcode authentication when opening the app directly.

Key Findings & Troubleshooting:

  • Autofill Works: The "Autofill" service works perfectly with biometrics. The issue only occurs when opening the 1Password app UI itself.
  • Animation Conflict: The app works normally only when "Remove animations" is enabled in Android Accessibility settings. If system animations are on, the app deadlocks after the biometric prompt disappears.
  • Regression Check: I have another S23 Ultra running 1Password 8.12.4 (on an older One UI version) which works flawlessly.

Steps to Reproduce:

  1. Open 1Password app on S26 Ultra (One UI 8.5 security patch 2026-02-05).
  2. Authenticate via fingerprint.
  3. The biometric dialog disappears, but the app UI remains frozen and unresponsive.
android

7 Replies

  • Saveliy410's avatar
    Saveliy410
    New Contributor
    20 days ago

    The same issue is on my S26 Ultra (1password version 8.12.6). On Galaxy Tab S8 everything works perfectly fine.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      19 days ago

      Hi Saveliy410​, I'm sorry to hear that you're running into this as well.

      It's likely that you're running into known issue, however I'd like to have our team confirm this. Could you create and share a 1Password diagnostics report from your Android device:

      Send a diagnostics report (Android)

      Attach the diagnostics to an email message addressed to: support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/app-freezes-after-fingerprint-on-s26-ultra-one-ui-8-5/168381
      • Your forum username: Saveliy410

       

      You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

      Issue=DV-2

      • Saveliy410's avatar
        Saveliy410
        New Contributor
        19 days ago

        Hello, 1P_Gem​ ,

        Thank you for the reply! I've just sent diagnistics data to support and reply is:

        Your support ticket ID is 533750

        Please, let me know if there are any additional questions or requests to me.

        Have a nice day!

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    23 days ago

    Hi flappyflog11​, thanks for taking the time to report this!

    I'd like to have our support team investigate this further. Could you create and share a diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/app-freezes-after-fingerprint-on-s26-ultra-one-ui-8-5/168381
    • Your forum username: flappyflog11

     

    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

    • flappyflog11's avatar
      flappyflog11
      New Contributor
      22 days ago

      Hi 1P_Gem​ ,

      Thank you for the guidance. I have sent the diagnostics report to the support team as requested.

      The Support ID for my request is: [530047]

      Looking forward to hearing back from the team soon. Thanks!

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        22 days ago

        Hi flappyflog11​, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.