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tomhargrave's avatar
tomhargrave
New Contributor
4 months ago

Apple Watch not unlocking-pop up only occurs momentarily

I read this case: (https://1password.community/discussion/148944/unlock-with-apple-watch-not-working-again?utm_source=community-search&utm_medium=organic-search&utm_term=apple+watch+not+unlocking) ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello tomhargrave! 👋

I'm sorry that you're running into issues when using your Apple Watch to unlock 1Password. I've merged your comments into one thread in order to keep the conversation in the same place.

Thank you for sharing the results of the system prompt test. As a next step can you try the following:

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
  3. Turn off your Mac.
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
  5. Turn on your Mac.
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
  7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

If you still see the issue then make sure that you're not using the Sleep focus mode: Set up a Focus on Mac - Apple Support (CA)

-Dave