I have been using my Apple Watch 10 to unlock 1password.
1password has just stopped seeing watch.
There is no watch icon on the login dialog.
There is no watch setting in 1password settings....
Thank you for reaching out, I'm sorry that you're still running into issues with Apple Watch unlock. I see that my colleague sent you an email requesting some more information back in December but it doesn't look like we received a reply. Please reply to that email and the team can help further.
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
I'm sorry that you saw the wrong label. We just updated the ranks this morning and I now see "Frequent Contributor" next to your name. Do you still see "New Contributor" on your end? Let me know.
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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:17358":{"__typename":"User","id":"user:17358","uid":17358,"login":"bestlem","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:12"},"email":"","messagesCount":30,"biography":null,"topicsCount":5,"kudosReceivedCount":3,"kudosGivenCount":5,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-08-19T12:41:26.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:cuxzj43862/user:17358"},"ForumTopicMessage:message:82478":{"__typename":"ForumTopicMessage","uid":82478,"subject":"Apple Watch stops unlocking 1password","id":"message:82478","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:17358"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82478"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82478"},"body@stripHtml({\"truncateLength\":200})":" I have been using my Apple Watch 10 to unlock 1password. \n\n 1password has just stopped seeing watch. \n\n There is no watch icon on the login dialog. \n\n There is no watch setting in 1password settings....","body@stringLength":"940","rawBody":"
I have been using my Apple Watch 10 to unlock 1password.
\n\n
1password has just stopped seeing watch.
\n\n
There is no watch icon on the login dialog.
\n\n
There is no watch setting in 1password settings. \n
\n\n
How do I keep 1password using Apple Watch and no just randomly lose all track of it.
\n\n
I have changed nothing in security since it was working.
\n\n\n\n
1Password Version: 1Password for Mac 8.10.44 81044034, on PRODUCTION \nExtension Version: N/A \nOS Version: macOS 14.7 (23H124) \nBrowser: N/A
I have been using my Apple Watch 10 to unlock 1password.
\n\n
1password has just stopped seeing watch.
\n\n
There is no watch icon on the login dialog.
\n\n
There is no watch setting in 1password settings. \n
\n\n
How do I keep 1password using Apple Watch and no just randomly lose all track of it.
\n\n
I have changed nothing in security since it was working.
\n\n\n\n
1Password Version: 1Password for Mac 8.10.44 81044034, on PRODUCTION \nExtension Version: N/A \nOS Version: macOS 14.7 (23H124) \nBrowser: N/A
"},"Conversation:conversation:82478":{"__typename":"Conversation","id":"conversation:82478","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82478"},"lastPostingActivityTime":"2025-03-13T11:50:58.023-04:00","lastPostTime":"2025-03-13T11:50:58.023-04:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:82478":{"__typename":"ModerationData","id":"moderation_data:82478","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS04MjQ3OC0yNDYzaTQ4MzI2NUVDQkU2MEU1MEI?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS04MjQ3OC0yNDYzaTQ4MzI2NUVDQkU2MEU1MEI?revision=1","title":"cz0ei33j92yv.png","associationType":"BODY","width":780,"height":680,"altText":null},"Revision:revision:82478_1":{"__typename":"Revision","id":"revision:82478_1","lastEditTime":"2024-10-02T09:25:49.000-04:00"},"ForumReplyMessage:message:82479":{"__typename":"ForumReplyMessage","id":"message:82479","conversation":{"__ref":"Conversation:conversation:82478"},"author":{"__ref":"User:user:17358"},"revisionNum":1,"uid":82479,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Apple Watch stops unlocking 1password","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82479"},"parent":{"__ref":"ForumTopicMessage:message:82478"},"body":"
Ah my watch was still in recharge mode not on my wrist so needed a passcode.
\n\n
However there is bad UX here. I had been wearing the watch for over an hour and showing the normal watch face.
\n\n
1password should still show the watch icons and field.
","body@stringLength":"265","rawBody":"
Ah my watch was still in recharge mode not on my wrist so needed a passcode.
\n\n
However there is bad UX here. I had been wearing the watch for over an hour and showing the normal watch face.
\n\n
1password should still show the watch icons and field.
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I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
\n\n
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
\n\n
Let me know if there's anything else that I can help you with.
I'm sorry for the frustration. I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better. For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch.
\n\n
I've filed issues with our development team so that they can look into this further. I've also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock.
\n\n
Let me know if there's anything else that I can help you with.
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Apple Watch stops unlocking 1password","moderationData":{"__ref":"ModerationData:moderation_data:153087"},"body":"
Any progress on this.
Apple Watch still reliably unlocks my Apple but often fails with 1password.
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
Thank you for reaching out, I'm sorry that you're still running into issues with Apple Watch unlock. I see that my colleague sent you an email requesting some more information back in December but it doesn't look like we received a reply. Please reply to that email and the team can help further.
\n
\n
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
\n
\n
I'm sorry that you saw the wrong label. We just updated the ranks this morning and I now see \"Frequent Contributor\" next to your name. Do you still see \"New Contributor\" on your end? Let me know.
Thank you for reaching out, I'm sorry that you're still running into issues with Apple Watch unlock. I see that my colleague sent you an email requesting some more information back in December but it doesn't look like we received a reply. Please reply to that email and the team can help further.
\n
\n
I like how this forum says I am a new contributer whilst it also says I have been a member for 12 years
\n
\n
I'm sorry that you saw the wrong label. We just updated the ranks this morning and I now see \"Frequent Contributor\" next to your name. Do you still see \"New Contributor\" on your end? Let me know.
\n
-Dave
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Moderator
