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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Apple Watch unlock in clamshell mode often fails

I have a MacBookPro which I use mostly in Clamshell mode with an external monitor. Most of the time, 1P doesn't let me unlock with my Watch despite having the option checked. Sometimes, it actually s...
betas
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@"a.jaffe"

I can provide you with one of the troubleshooting steps we provide when emailing in. I can't guarantee it will; help but it may. Please do not skip any steps.

  1. Disable whichever unlock method(s) you're using -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences

  2. Check for any apply any remaining macOS updates -- Update macOS on Mac - Apple Support

  3. Apply any Apple watch updates.

  4. If you have not done so already on any applicable Mac(s), do an SMC reset -- How to reset the SMC of your Mac - Apple Support

  5. Restart your Mac normally.

  6. Setup your preferred unlock method(s) again: Touch ID to unlock 1Password on your Mac or Apple Watch to unlock 1Password on your Mac