Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

cfritze64's avatar
cfritze64
New Contributor
2 years ago

Apple Watch unlock intermittently doesn't unlock the 1Password for Mac app

...is how frequently 1Password "forgets" to allow sign-in to the app or the browser extension using touchID on iOS or my watch on Mac, then forces me to enter my password manually. Several times a day. And this often after the OS itself has just allowed login to the device via the same means - for instance, I just unlocked my Mac with apple watch, so the mac is "seeing" the watch. Why doesn't 1password?

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1(a)
Browser:_ Safari, Arc, doesn't matter

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello cfritze64! 👋

    That definitely doesn't sound right. Since both apps work differently regarding how they use Touch ID or Apple Watch unlock let's focus on the Mac app first. So that I can better understand the situation can you tell me the following:

    1. If you use Touch ID on the Mac then, when you're unable to use your Apple Watch to unlock 1Password are you still able to unlock the app using Touch ID?
    2. When you're unable to unlock 1Password using your Apple Watch is it just after waking your Mac from sleep? Are you still able to authenticate macOS system prompts using the watch? The next time that the issue occurs please try this test:

    Steps:

    1. Click on the  in the menu bar.
    2. Click System Settings.
    3. Click Privacy & Security.
    4. Click Advanced.
    5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
    6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

    Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

    -Dave