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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Apple Watch unlock intermittently not working

This discussion was created from comments split from: Inconsistent Apple Watch unlock.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Bakj

I'm sorry that you're having trouble unlocking 1Password using your Apple Watch. The issue being discussed in this thread is due to to an issue in macOS that our developers have reported to Apple.

If you're running into the issue even when your Mac isn't falling asleep then you might be running into a different issue. Did you open a support ticket over email? Or did your report the issue here on the forums? Can you tell me the following:

  1. What version of 1Password for Mac are you currently using?
  2. When you're not able to unlock 1Password using your Apple Watch, are you still able to unlock macOS system prompts? The next time that the issue occurs can you try this troubleshooting test:

Test steps:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave