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Forum Discussion

benmattison's avatar
benmattison
Occasional Contributor
3 years ago

Apple Watch Unlock Stopped Working

Hi, I have a newish M1 MacBook Pro and a Apple Watch. When I first installed 1Password on it, unlocking with Apple Watch worked perfectly but at some point it stopped prompting me and I haven't be...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

JamesHenderson,

Appreciate you sharing the steps you took. Hopefully things continue to work as expected, let us know if we can help with anything!

@JerSeattle,

Thanks for trying those troubleshooting steps, I'm sorry to hear the issue persists. To confirm, are you able to use your Apple Watch to unlock your device itself? Have you been able to use it to unlock 1Password in the past? If so and everything (OS/watch/1Password) is up to date, I recommend sending in a diagnostic report so we can take a look:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link the two conversations. Looking forward to hearing from you!

benmattison,

Thanks for your patience while folks get help here, usually the sign of a well chosen thread title! Here's a post from a colleague about some of the notification settings in case it helps: https://1password.community/discussion/comment/323340/#Comment_323340 🙂