Auto Locking after a few seconds

twilsonco

I don't have any updates to share at the moment, the issue is still open with our development team. I've added your report to the internal work item so that our developers are aware that you're affected as well. I'm sorry for the impact to your workflow.

-Dave

Wondering if there's been any progress on this issue. I'm also experiencing auto-locking of 1Password on a remote machine over Jump Desktop. It's inconsistent, but recently has been within a few seconds of unlocking. Not even long enough to fill a single web-form.

As a workaround I've resorted to unlocking 1Password on the local machine and copy-pasting each item to the remote machine, which is not ideal, but at least it is still secure.

@jonathancohlmeyer

Apologies, I'm not familiar with a workaround that would work for Jump Desktop, if I do see one I'll update this thread. As Tommy mentioned, our developers are investigating the issue and hopefully a fix will be available soon in a future update to 1Password.

I'm sorry again for the inconvenience.

-Dave

Thanks, but this solution does not work for me as I use Jump Desktop for screen sharing (using Fluid, not VNC) and I do not find this option.

Ah, Jump. It has been noted by another user as exhibiting the same type of situation. Apologies, I am not aware of a way to adjust it. It is not something I use. The other user was unable to locate a setting.

The issue is under investigation. We have had other users report it seemingly was related to high performance mode from their perception. They disabled the option and things seemed to work better for them and it stopped the erroneous locking. If you don't wish to give that a try, that's ok too. As I mentioned, it's a known issue that has recently came to light and now it's on the teams radar.

If you're looking on how to turn off the option (change to standard) it's in the connection menu for screen sharing.

1. Select the device connection.
2. Tap the "i" at the end
3. Change the connection type to standard.

PS. If it helps, I am using Jump Desktop for screen sharing.

1P_Tommy turning off high performance mode within screen sharing is not an option and I don't understand how this could affect your application. However if it is so then you do need to fix your application.

@jonathancohlmeyer

I'm not talking about auto-lock settings. For your situation you would turn off high performance mode within screen sharing.

If you're looking to adjust your autolock settings they can be done here. 🔒 How to set 1Password to lock automatically

1P_Tommy

This solution is a big security issue, telling users to turn off auto lock!

And if you do not, then 1Password is unusable! This needs to be fixed as soon as possible!