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ewilts's avatar
ewilts
New Contributor
2 months ago

Autofill not working on Android tablet with keyboard

I have a Samsung Galaxy S9+ with a detachable Samsung EF-DX820  keyboard/case cover. Both the tablet and 1Password releases are current.

With the physical keyboard active, autofill doesn't work.  If I lift the tablet off of the keyboard, I get an on-screen virtual keyboard and autofill works as expected.

How can I get the best of both worlds? I want the keyboard working along with autofill, just like I get on my Windows desktops.

Thanks!

android
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    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      17 days ago

      Hi ewilts​ apologies for the delay in reply. Could you try changing where autofill prompts are displayed, then let us know if you see any improvement:

      1. Open and unlock 1Password on your tablet.
      2. Open the Settings menu.
      3. Open the Autofill sub menu. 
      4. Tap "Display Autofill prompts", then select "Below the fields they relate to". 

       

      Now when you tap a field to fill with the keyboard attached does an autofill prompt appear on screen? Thanks!
       

      • ewilts's avatar
        ewilts
        New Contributor
        17 days ago

        This is weird. I just updated 1Password and now it's mostly working. Several times it worked, once it popped up the list of suggestions at the bottom of the screen instead of below the fields, and once it wouldn't do it at all. But it's a lot better than it was!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello ewilts! đź‘‹

    I'm sorry that Autofill isn't working properly when you have a physical keyboard attached to your Samsung tablet. Are you using the default software Samsung Keyboard? It looks like there might be an issue with autofill suggestions when that software keyboard is being used. 

    Are you able to try a third-party keyboard like Gboard to see if the issue still occurs when your physical keyboard is attached? This will help to confirm where the issue is occurring. 

    -Dave

    #17072

    • ewilts's avatar
      ewilts
      New Contributor
      2 months ago

      Hi Dave. It works fine as long as the virtual keyboard is on the screen whether it's the Samsung keyboard or GBoard. There is a setting that allows both the virtual and hardware keyboard to work simultaneously - and then 1Password works - but then I lose a lot of screen real estate while typing. If Gboard is the default keyboard, then I get a virtual keyboard which is not really what I want.  

      I did some more googlin' and it appears that this is a known 1Password that's been outstanding for at least 4 years: https://www.1password.community/discussions/1password/cannot-use-1password-on-samsung-tablet-with-keyboard-cover/109064

      It also seems to be an issue with Bitwarden and KeePass so it may be an Android limitation that we need to find a solution for.

      I've seen a few recommended workarounds but none appear to work to allow me to autofill passwords while using only a physical keyboard.

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not working on Android tablet with keyboard","id":"message:152712","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:18841"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152712"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:152712"},"body":"

I have a Samsung Galaxy S9+ with a detachable Samsung EF-DX820  keyboard/case cover. Both the tablet and 1Password releases are current.

With the physical keyboard active, autofill doesn't work.  If I lift the tablet off of the keyboard, I get an on-screen virtual keyboard and autofill works as expected.

How can I get the best of both worlds? I want the keyboard working along with autofill, just like I get on my Windows desktops.

Thanks!

","body@stringLength":"476","rawBody":"

I have a Samsung Galaxy S9+ with a detachable Samsung EF-DX820  keyboard/case cover. Both the tablet and 1Password releases are current.

With the physical keyboard active, autofill doesn't work.  If I lift the tablet off of the keyboard, I get an on-screen virtual keyboard and autofill works as expected.

How can I get the best of both worlds? I want the keyboard working along with autofill, just like I get on my Windows desktops.

Thanks!

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1P_Dave, any updates to this request?

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Hi ewilts​ apologies for the delay in reply. Could you try changing where autofill prompts are displayed, then let us know if you see any improvement:

\n
    \n
  1. Open and unlock 1Password on your tablet.
    2. \n
  2. Open the Settings menu.
    3. \n
  3. Open the Autofill sub menu. 
    4. \n
  4. Tap \"Display Autofill prompts\", then select \"Below the fields they relate to\". 
    5. \n
\n

 

\n

Now when you tap a field to fill with the keyboard attached does an autofill prompt appear on screen? Thanks!
 

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This is weird. I just updated 1Password and now it's mostly working. Several times it worked, once it popped up the list of suggestions at the bottom of the screen instead of below the fields, and once it wouldn't do it at all. But it's a lot better than it was!

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Hello ewilts! đź‘‹

\n

I'm sorry that Autofill isn't working properly when you have a physical keyboard attached to your Samsung tablet. Are you using the default software Samsung Keyboard? It looks like there might be an issue with autofill suggestions when that software keyboard is being used. 

\n

Are you able to try a third-party keyboard like Gboard to see if the issue still occurs when your physical keyboard is attached? This will help to confirm where the issue is occurring. 

\n

-Dave

\n

#17072

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Hi Dave. It works fine as long as the virtual keyboard is on the screen whether it's the Samsung keyboard or GBoard. There is a setting that allows both the virtual and hardware keyboard to work simultaneously - and then 1Password works - but then I lose a lot of screen real estate while typing. If Gboard is the default keyboard, then I get a virtual keyboard which is not really what I want.  

I did some more googlin' and it appears that this is a known 1Password that's been outstanding for at least 4 years: https://www.1password.community/discussions/1password/cannot-use-1password-on-samsung-tablet-with-keyboard-cover/109064

It also seems to be an issue with Bitwarden and KeePass so it may be an Android limitation that we need to find a solution for.

I've seen a few recommended workarounds but none appear to work to allow me to autofill passwords while using only a physical keyboard.

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