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Former Member's avatar
Former Member
3 years ago

Autofill not working on some sites

Autofill on Americanexpress.com does not work since I upgraded to 1Password 8.9.4. My mac is using IOS 12.6. Thanks for any help.

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browser extension
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @LarryW – Thanks for the update. I'm glad to hear that reinstalling 1Password for Safari has solved it for you. If you need any help in the future, please do let us know. :)

  • Former Member's avatar
    Former Member
    3 years ago

    Yes, it was on the log in page, and all had worked properly in the past. I deleted and then reinstalled the 1P safari extension. All seems ok now. Thanks for responding.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @LarryW,

    I'm sorry you are having trouble filling on American Express. Can you let me know if you are referring to the sign in page?

    Do the steps below to manually save your login get things working for you?

    1. Visit the sign-in page for American Express
    2. Enter your User ID and password. Don’t click Sign In.
    3. Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
    4. Give the login a name, choose a vault, then click Save.

    I hope this helps!