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mpollock's avatar
mpollock
New Contributor
9 months ago

Autofill NOT working

I just tried accessing a Chase account with autofill and nothing I did got the Chrome extension to autofill. had to manually cut and paste the data into the fields. 1Password Version: Not Prov...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello mpollock! 👋

I'm sorry that you're unable to fill your login into the Chase website. Chrome on the iPhone and iPad doesn't support extensions, instead 1Password relies on iOS itself to detect and fill fields using a technology developed by Apple called iOS Autofill.

When you tap on the username or password field on the Chase website do you see "Passwords" appear above your keyboard? If you don't then I would like you to make sure that you have turned on AutoFill to work with 1Password:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

If that still doesn't work then can you try to fill your login into the Chase website in Safari, not Chrome? Does AutoFill work in Safari?

-Dave