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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Being asked for my password too often

I have 1P set to ask for my password every two weeks. But it's asking more often than that. For example, it asked yesterday, and then it just asked again today. How can I troubleshoot this? 1P...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@switters

I'm sorry that you're being asked for your account password more often than expected. So that I can better understand the situation can you please tell me the following:

  1. Are you using Touch ID or Apple Watch unlock with 1Password on your Mac?
  2. Did you start seeing the issue recently? Or has it been there for some time?
  3. Are you unlocking the 1Password for Mac app or 1Password in the browser when you're asked for your password? Are you prompted for your password in both the app and the browser? Or does one still allow you to use Touch ID or Apple Watch unlock?

I look forward to hearing from you.

-Dave