Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

Being asked for my password too often

I have 1P set to ask for my password every two weeks. But it's asking more often than that. For example, it asked yesterday, and then it just asked again today. How can I troubleshoot this? 1P...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@switters

Thank you for the reply. You wrote:

I'm not able to unlock it at all in the browser extension.

This indicates that there might be an issue with the communication between the desktop app and the extension. Can you try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you.

-Dave