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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Being asked for my password too often

I have 1P set to ask for my password every two weeks. But it's asking more often than that. For example, it asked yesterday, and then it just asked again today. How can I troubleshoot this? 1P...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@switters

If you type in your account password into the browser extension then are you able to unlock the extension? Can you check to see if you have app integration turned on:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Integrate with 1Password app" is turned on.

Then in the desktop app:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click on Settings.
  4. Click on Browser.
  5. Make sure that "Connect with 1Password in the browser" is turned on.

Let me know if app integration is already turned on in both the browser extension and the desktop app.

-Dave