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Former Member's avatar
Former Member
3 years ago

Beta 8.9.4

Hi team, Something weird is every time when I need to unlock the app appears 2 windows, sometimes when there are many apps the login appears behind them, making it difficult to find the window. Can you fix it and be able to have only one window to unlock the app?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

macos
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @erickmiranda

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. I think you are experiencing an issue the extensions team is work on. I'd like to have them take a closer look. My apologies for the trouble.

    Please include the following.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    ref: dev/core/core#17107

  • Former Member's avatar
    Former Member
    3 years ago


    Hi 1P_Tommy
    Thanks for the quick answer, but both windows still appear when unlocking 1P from the browser. Thanks for your help.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @erickmiranda

    It looks as if there might be a disconnect with the shared locking. Try the steps below and let me know if it helps.

    1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
    2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
    3. Fully quit the browser! Not minimize to the dock.
    4. Quit 1Password. While looking at the main window (locked or unlocked)
      • Press Command and Q 1Password should lock and close.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
    6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
    7. Open your browser.
    8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.