Forum Discussion

jkane001's avatar
jkane001
Frequent Contributor
4 years ago

Beta Installation Failure - Windows

I keep getting an installation failure message on the latest beta (The current version I have installed is 8.6, so this is apparently my first attempt to install the beta). The message is "1Password ...
betas
MikeT's avatar
MikeT
Icon for 1Password Team rank1Password Team
4 years ago

jkane001,

Can you send us your setup logs from your 1Password directory, it doesn't need an app to be running.

Here's how:

  1. Open Windows Explorer and enter the following in the address bar: %LOCALAPPDATA%\1Password\
  2. Zip the logs folder, please review them if you want, no private data is collected in these logs. The setup/installation issues would be logged in the logs\setup folder.
  3. Attach the zip to an email addressed to us at support+windows@1password.com.
  4. Include your forum username: jkane001 and the link to this thread: https://1password.community/discussion/128101/beta-installation-failure-windows inside the email body, this is so that we can connect the email to the thread and send the email.
  5. Please reply here that you sent the email and got a Bitbot reply with a support ID, so we can find the email and follow up.

Thanks!