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werbemaxe's avatar
werbemaxe
New Contributor
3 months ago

Biometrical unlock not working

Hi there. I have set up biometrical unlock,  but at every login, it keeps saying that I can set up a biometrical unlock.  I am asked for the password and then I end up always on the same page,  where...
android
DalekCoffee's avatar
DalekCoffee
New Contributor
2 months ago

I too am having this issue with biometric unlock.

HelgiJ's avatar
HelgiJ
New Contributor
2 months ago

Hi - I have logged this issue, and the dev team is aware, and they are working ona solution. Should come in a future update.

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unlock not working","id":"message:151689","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:18398"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:151689"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:151689"},"body@stripHtml({\"truncateLength\":200})":" Hi there. I have set up biometrical unlock,  but at every login, it keeps saying that I can set up a biometrical unlock.  I am asked for the password and then I end up always on the same page,  where...","body@stringLength":"370","rawBody":"

Hi there. I have set up biometrical unlock,  but at every login, it keeps saying that I can set up a biometrical unlock.  I am asked for the password and then I end up always on the same page,  where biometrical unlock is already enabled. I tried to disable it and enabling again... no success.  It keeps on asking me for the password 😒 

","kudosSumWeight":1,"postTime":"2025-02-17T09:20:43.091-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:151689_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":113},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:151689":{"__typename":"Conversation","id":"conversation:151689","solved":false,"topic":{"__ref":"ForumTopicMessage:message:151689"},"lastPostingActivityTime":"2025-04-15T11:10:57.561-07:00","lastPostTime":"2025-04-15T11:10:57.561-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:151689":{"__typename":"ModerationData","id":"moderation_data:151689","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:151689_1":{"__typename":"Revision","id":"revision:151689_1","lastEditTime":"2025-02-17T09:20:43.091-08:00"},"ForumReplyMessage:message:153069":{"__typename":"ForumReplyMessage","id":"message:153069","conversation":{"__ref":"Conversation:conversation:151689"},"author":{"__ref":"User:user:12057"},"revisionNum":1,"uid":153069,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Biometrical unlock not working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:153069"},"parent":{"__ref":"ForumReplyMessage:message:153060"},"body":"

Hi - I have logged this issue, and the dev team is aware, and they are working ona solution. Should come in a future update.

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Hi - I have logged this issue, and the dev team is aware, and they are working ona solution. Should come in a future update.

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I too am having this issue with biometric unlock.

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I too am having this issue with biometric unlock.

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