Forum Discussion
DalekCoffee
2 months agoNew Contributor
I too am having this issue with biometric unlock.
1P_Dave
Moderator
17 days agoI'm sorry for the delay in replying. As HelgiJ mentioned, there's currently a known issue affecting certain Motorola and Samsung devices that will cause biometric unlock to fail for 1Password. If you can send in a diagnostics report, the team can confirm if you're running into this known issue:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/biometrical-unlock-not-working/151689/replies/153060
- Your forum username: DalekCoffee
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave