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Forum Discussion
Biometrical unlock not working
Hi there. I have set up biometrical unlock, but at every login, it keeps saying that I can set up a biometrical unlock. I am asked for the password and then I end up always on the same page, where biometrical unlock is already enabled. I tried to disable it and enabling again... no success. It keeps on asking me for the password 😒
- 1P_Dave
Moderator
Hello werbemaxe! 👋
I'm sorry that biometric unlock isn't working for 1Password on your Android device. After you turn on biometric unlock in the 1Password app, it's normal to be prompted to enter your account password one more time. After entering your account password you can leave the screen that shows biometric unlock as already enabled.
The next time that you open the 1Password app, are you able to unlock 1Password using biometric unlock? Or are you just prompted for your account password again? If you are prompted for your account password then can you tell me the following:
- Which version of 1Password are you using: Find the version numbers for 1Password and your operating system
- What kind of Android phone are you using? Is it a Samsung Galaxy? A Google Pixel? Or something else?
I look forward to hearing from you.-Dave
