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Solved
Blank square appears on screen when clicking on "Open 1Password"
Is this just me? I can't enter password from the extension path. Just get black screen.
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Win11
Browser: Edge
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
I've had this issue on both my Windows 11 machines / Edge browsers for over an year, multiple windows reinstalls etc.
Have emailed about this to 1password support but never heard back.
- 1P_Dave
Moderator
I'm sorry that you're seeing the same issue. Have you already tried the steps in this comment here: Link
Let me know if those don't work.
Have emailed about this to 1password support but never heard back.
I'm not seeing any support tickets opened by the email address that you use for the community. Did you use a different email address to reach out to our support team? Can you check your spam/junk folder to see if our replies ended up there?
-Dave
Will try disabling hardware acceleration to see if it helps.
I'm not seeing any support tickets opened by the email address that you use for the community. Did you use a different email address to reach out to our support team? Can you check your spam/junk folder to see if our replies ended up there?
I used some sort of support or feedback form (can't find any replies or ticket numbers) and also left feedback on the extension via microsoft store. It had a link to screen recording of the issue so not sure if it made it through with the link.
Hi,
I've been experiencing this issue on Windows 11 on an Azure DevBox. Disabling hardware acceleration does solve it. I'm using the latest bits.
1P_David1Password Team
It's good to hear that you're no longer seeing the issue more_cowbell! Hopefully there will be a fix soon! If you encounter the issue again, let us know, and we can troubleshoot further.
-David
No, I do not. Not sure I’d say it failing since it was unlocking both browser and app. Very strange, unexplainable stuff I guess.
- 1P_Dave
Turning off hardware acceleration is a workaround for now until our developers release a permanent fix that doesn't require this workaround.
When I first reinstalled all 1 password components after removing…why did it open with only 1 password prompt window for about a week?
It sounds like app integration may not have been working properly even if it was enabled which resulted in the browser extension falling back to its own lock screen. Do you still see this issue?
-Dave
I wouldn’t call disabling hardware acceleration a permanent fix. Also, on the 1 vs 2 windows. When I first reinstalled all 1 password components after removing…why did it open with only 1 password prompt window for about a week? App integration was always on.
- 1P_Dave
It's normal to see two windows, the browser extension calls the desktop app which then authenticates 1Password. If you'd like to have the browser extension authentication itself then you can turn off app integration in the browser extension's setting page.
I'm happy that the workaround worked for you as well. Hopefully the issue is permanently fixed soon. 🙂
-Dave
Just wanted to report back that Dave_1P's suggestion to turn off hardware acceleration has worked perfectly. Thanks again Dave! 😊
So the password prompt should be 1 single window opening…not 2?
